The management of De Waterkant Village is committed to providing quality services and facilities to all our guests. We value all guest feedback and take our guest comments very serious. We are constantly monitoring independant online review and social media platforms and would like to address some of the more common concerns and questions relating to past guest experiences.
Guest comment: The different rooms and types of accommodation vary considerably and it is worth to take notice of this if you want to stay in the Village.
Recommendation: Due to DeWaterkant Village’s unique location within the historical Cape Malay area of DeWaterkant, most of our apartments have their own unique architecture, we recommend confirming the apartment classification and location when making a reservation.
Guest comment: Dixon on the corner with waterkant has all its windows facing the Manhattan bar and can be noisy at night.
Recommendation: De Waterkant is unique in its variety of entertainment and eccentricity. We recommend De Waterkant Village for clients who truly want to experience the excitement and enchantment of Cape Town life, some apartments might experience social noise and we recommend confirming the location of your apartment should you require a quiet stay.
Guest comment: The off-street parking is limited.
Recommendation: We recommend requesting a apartment with a garage or book a parking bay if your are self-driving, at R90 a day
Guest comment: Why don’t you provide free Wi-Fi in some of the apartments?
Recommendation: We recommend that guest make use of the free W-Fi areas at the reception area at The Charles Guesthouse and at The Charles Café.